Terms & Conditions

Respectful Conduct

Qubea London is committed to maintaining a professional, welcoming and respectful environment for both clients and team members.

Abusive, threatening, discriminatory, aggressive or otherwise disrespectful behaviour towards our staff or other clients will not be tolerated. We reserve the right to refuse or discontinue a treatment, cancel an appointment and ask a client to leave the premises where reasonably necessary.

Where an appointment is cancelled or a treatment is discontinued due to a client's conduct, any deposit paid may be retained.

Qubea London reserves the right to refuse service where it is reasonable, lawful, and necessary to protect the safety, wellbeing or comfort of our clients and team members.

Data Protection

Personal information collected during the booking process, consultation or treatment will be handled securely and confidentially.

Client information will only be used for legitimate business purposes, including managing appointments, maintaining treatment records, processing payments and communicating important information relating to bookings or services.

Age Restrictions

Clients must be at least 18 years old to receive treatments without parental or guardian consent.

Clients under the age of 18 may only receive treatments where:

• prior written consent has been provided by a parent or legal guardian;
• the salon has agreed that the treatment is appropriate; and
• any additional age restrictions applicable to the treatment have been satisfied.

Certain treatments may not be available to clients under the age of 18, even with parental consent.

Smoking and Vaping

Smoking and vaping are strictly prohibited anywhere on Qubea London premises.

We reserve the right to refuse or discontinue treatment where this policy is not respected.

Pets and Assistance Animals

Although we appreciate animals and their companionship, pets cannot be accommodated inside the salon due to health, safety and hygiene requirements.

Registered assistance animals are welcome.

Guests and Children

Friends and family members may wait in the reception area where space is available. However, we kindly ask clients to avoid bringing additional guests unless necessary.

Children under the age of 16 must be supervised by a responsible adult at all times. Qubea London does not have the facilities or staff to supervise children while a parent or guardian is receiving a treatment.

Where a child or guest causes disruption or creates a health and safety concern, we may be unable to proceed with the appointment. Our cancellation policy may apply.

Personal Belongings

Clients are responsible for their personal belongings while visiting the salon.

Qubea London cannot accept responsibility for any loss of, theft of or damage to personal belongings brought onto the premises, except where liability cannot lawfully be excluded.

Please ensure that all belongings are collected before leaving the salon.

Quiet Salon Environment

We aim to maintain a calm and relaxing environment for all clients.

Mobile phones should be switched off or placed on silent mode during treatments. Phone calls and audio or video content should not disturb other clients or interrupt treatments.

Payment

We accept:

• cash;
• bank transfers;
• Qubea London gift cards; and
• all major debit and credit cards.

We do not accept cheques.

Unless otherwise agreed in advance, the remaining balance for a treatment must be paid in full immediately following the appointment.

Patch Tests and Consultation Forms

A patch test is required before certain treatments and must normally be completed at least 24–48 hours before the appointment, depending on the treatment and product used.

New clients may be required to complete a Client Consultation Form before receiving treatment. Existing clients may also be asked to complete a new form where their health, treatment history or personal details have changed.

It is the client's responsibility to provide complete and accurate information regarding allergies, sensitivities, medical conditions, medication, pregnancy and any previous reactions that may affect the treatment.

Where a required patch test or consultation form has not been completed, we may be unable to carry out the treatment. The appointment may need to be rescheduled or cancelled in accordance with our cancellation policy.

Once an appointment has been booked and any required deposit has been received, a confirmation will normally be sent by email, text message or another communication channel provided by the client.

We usually send:

• an email reminder approximately 48 hours before the appointment; and
• a message reminder approximately 24 hours before the appointment.

Appointment reminders are provided as a courtesy and cannot be guaranteed. Failure to receive a confirmation or reminder does not release the client from responsibility for attending, cancelling or rescheduling the appointment within the required notice period.

Clients are responsible for ensuring that their contact details are correct and up to date.

Please contact us promptly if you believe that you have not received confirmation of your booking.

A deposit is required for all appointments unless otherwise confirmed by Qubea London management.

A separate deposit may be required for each treatment booked. An appointment is not fully confirmed until the required deposit has been received.

The deposit will be deducted from the final balance payable for the treatment.

Where multiple treatments have been booked and one or more treatments are cancelled with less than 48 hours' notice, the portion of the deposit relating to the cancelled treatment may be retained.

Deposits are non-refundable where:

• an appointment or treatment is cancelled with less than 48 hours' notice;
• the client does not attend the appointment;
• the client arrives too late for the treatment to be completed;
• a required patch test or consultation has not been completed;
• the appointment cannot proceed due to inaccurate or undisclosed information provided by the client; or
• the appointment is cancelled or discontinued because of inappropriate client conduct.

We may request a new deposit or full prepayment before accepting another booking.

Clients are asked to arrive approximately 5–10 minutes before their scheduled appointment, particularly where a consultation form or other documentation must be completed.

We understand that delays can occasionally occur. Where a client expects to arrive late, they should contact the salon as soon as possible.

We will make reasonable efforts to accommodate late arrivals. However, to avoid affecting subsequent appointments, the treatment may need to be shortened, adjusted or rescheduled.

Where a client arrives late:

• the full treatment price may remain payable, even where the treatment time is reduced;
• some elements of the treatment may need to be removed or simplified; and
• we cannot guarantee that the complete booked service can be provided.

Where a client arrives more than 30 minutes late, or where there is insufficient time to perform the treatment safely and professionally, we reserve the right to cancel the appointment. The appointment will then be treated as a late cancellation, and the applicable deposit or cancellation charge may be retained.

We require at least 48 hours' notice to cancel or reschedule an appointment without losing the deposit paid.

Cancellations and rescheduling requests must be communicated directly to Qubea London through one of our official contact channels.

Where less than 48 hours' notice is provided:

• the deposit will be forfeited;
• an additional cancellation charge may apply; and
• a new deposit or full prepayment may be required before another appointment can be confirmed.

Repeated cancellations or rescheduling requests may result in future bookings being accepted on a full-prepayment basis only.

A no-show occurs where a client does not attend their appointment and has not cancelled it in advance.

A late cancellation is any cancellation or rescheduling request made less than 48 hours before the scheduled appointment.

For no-shows and late cancellations, Qubea London reserves the right to:

• retain the deposit already paid;
• charge up to 50% of the total value of the cancelled appointment, taking into account any deposit already retained;
• deduct the missed session from a membership or package; and
• require full payment in advance for future bookings.

Where the appointment was booked using a gift card, membership or package, the relevant value or session may be treated as used.

General Conditions

Gift cards, memberships and treatment packages are non-refundable and cannot be exchanged for cash, credit or another product, except where otherwise required by law.

Each gift card, membership or package is valid only for the period stated at the time of purchase. The validity period begins on the date specified in the purchase confirmation.

All treatments and sessions must be booked and completed within the applicable validity period.

Any remaining balance, unused treatment or unused session will automatically expire at the end of the validity period and cannot be:

• carried forward;
• extended;
• refunded;
• exchanged for cash or credit; or
• redeemed after the expiry date.

Expiry dates will not normally be extended due to appointment availability, travel, illness, personal circumstances or failure to make a booking in sufficient time.

Clients are responsible for arranging their appointments early enough to complete all sessions before expiry.

Personal Use and Transfers

Memberships and treatment packages are personal to the named client and are strictly non-transferable.

They may not be shared, resold, gifted or transferred to another person.

Gift cards may only be used by the named recipient where a recipient has been specified. Once a gift card has been assigned, activated or partially redeemed, it cannot be transferred to another person without prior written approval from Qubea London management.

Qubea London may request proof of identity before accepting a membership, package or gift card.

Bookings and Cancellations

All appointments booked using a gift card, membership or package remain subject to Qubea London's standard booking, deposit, cancellation, rescheduling, late-arrival and no-show policies.

Where an appointment is cancelled with less than 48 hours' notice, the corresponding session or treatment value may be deducted from the gift card, membership or package as though the appointment had been completed.

Included and Excluded Services

Only the treatments and services specifically listed at the time of purchase are included in a membership or package.

Unless expressly stated otherwise, the following additional services are excluded and must be paid for separately:

• removal of products applied by another salon or technician;
• nail art and designs;
• French tips;
• nail repairs;
• extensions or additional length;
• upgrades to another treatment type; and
• any other add-ons not expressly included in the original purchase.

Memberships, packages and gift cards cannot normally be used together with other discounts, promotions or special offers unless Qubea London confirms otherwise.

Changes to Services

Where a particular treatment or service is no longer available, Qubea London may offer a reasonably equivalent alternative of the same or similar value.

Any upgrade or service exceeding the value or scope of the original gift card, membership or package must be paid for separately.

By making a booking, paying a deposit, attending an appointment or purchasing or using a gift card, membership or package, the client confirms that they have read, understood and accepted these Terms & Conditions.

Qubea London reserves the right to update these Terms & Conditions where reasonably necessary. The version applicable to a booking or purchase will be the version in effect at the relevant time.